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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Madison

Madison

October 9, 2024

1  out of  5
rating by Madison
"I spoke with Barbara and the entire conversation felt very condescending. I feel like she didn’t care to listen to me and wouldn’t let me speak. I really do hope the employees learn what actual customer service is. I realized why I left State Farm today."
We responded:
"Madison, I've researched your complaint, but as you have not been a customer of State Farm since 2022 my records are limited. I'm sorry you felt the conversation was condescending. My team helped obtain the records(loss history) to help you overcome the statements being made by a potential future carrier. All we can do at that point is direct you back to them."
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Julie Hamlton

July 17, 2024

2  out of  5
rating by Julie Hamlton
"They were nice sometime but when i paid with check they lost track of payments, then the tried to up my insurance cost for gap in car insurance coverage. When they "tried" to fix the situation, lied they didn't when they could have."
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Megan Cary

March 16, 2023

5  out of  5
rating by Megan Cary
"Very helpful, informative & personable people! Wouldn't use elsewhere! State Farm is worth it!"
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Melissa Morrow

March 16, 2023

5  out of  5
rating by Melissa Morrow
"This agency has always gone above and beyond in all aspects of my insurance needs. Car, life and homeowners. They are the best!"
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Taylor Wilson

November 7, 2022

1  out of  5
rating by Taylor Wilson
"Canceling my insurance today because Nikki was EXTREMELY rude on the phone. Really disappointed, I’ve been with Jimmy Rich for 3 years."
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Daniel Warner

April 12, 2019

5  out of  5
rating by Daniel Warner
"Best customer service I've ever had from an insurance company."
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Preston Smith

January 11, 2018

5  out of  5
rating by Preston Smith
"Wonderful Agent and Great Staff! The Best In The Business At least In My Town!"
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darrell segraves

November 1, 2017

5  out of  5
rating by darrell segraves
"They have fined tuned my specific coverage needs and saved me money"
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Christine Marrero

November 1, 2017

5  out of  5
rating by Christine Marrero
"The team at Jimmy Rich State Farm has provided me with ongoing support and guidance related to my personal and business insurance needs. They have provided reasonable pricing and terrific coverage. I couldn’t be happier with their service, helpful reminders, and competence."
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haleigh walker

November 1, 2017

5  out of  5
rating by haleigh walker
"Awesome team!"
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Huska Outdoors

November 1, 2017

5  out of  5
rating by Huska Outdoors
"Wonderful!!!"